Privacy Policy

Last Updated: August 18, 2026

Stark County Ambulance ("Company," "we," "our," or "us") operates this website (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site.

This policy covers our website only. Health information created or received in the course of providing emergency medical services and patient transport is governed separately by our Notice of Privacy Practices under HIPAA. See Section 5.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Mailing address

1.2 Employment Information

When you apply for a position:

  • Employment history
  • References
  • Licensure and certifications
  • Qualifications and related information

1.3 Patient and Insurance Information

Certain forms collect sensitive information, including:

  • Insurance details
  • Medical-related information
  • Supporting documents

Important: This information is collected only through secure, HIPAA-compliant third-party forms and is not stored on this website.

1.4 Survey and Feedback Data

We may collect feedback about your experience through voluntary surveys.

1.5 Automatically Collected Information

When you visit the Site, certain information is collected automatically:

  • IP address and general location
  • Browser type and device information
  • Pages viewed and time spent on the Site
  • Referring website

2. How We Collect Information

We collect information through:

  • Website contact forms
  • Survey forms
  • Job application forms
  • Secure third-party forms
  • Automated technologies such as cookies and analytics tools

3. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide support
  • Process employment applications
  • Facilitate patient billing and administrative processes
  • Coordinate transport requests with hospitals, facilities, and partner agencies
  • Improve our services and website functionality
  • Analyze website traffic and usage
  • Comply with legal and regulatory obligations

4. How We Share Information

We do not sell your personal information. We do not share it with third parties for their own marketing purposes.

We may share information with service providers who perform functions on our behalf, including the third-party services listed in Section 7; with affiliated companies under common ownership that provide administrative, billing, and dispatch support; and with hospitals, insurers, government agencies, and other healthcare providers as necessary to deliver and bill for services or as otherwise required by law.

5. HIPAA and Protected Health Information

Stark County Ambulance does not store Protected Health Information (PHI) on this website.

All patient and insurance information submitted through the Site is transmitted through secure, HIPAA-compliant third-party forms covered by a Business Associate Agreement.

Protected Health Information created or received in connection with the emergency medical care and patient transport we provide is not governed by this Privacy Policy. It is governed by our Notice of Privacy Practices, which describes your rights regarding your health information and how it may be used and disclosed. A copy is available on request using the contact information in Section 15.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the website functions properly
  • Analyze website traffic and usage
  • Improve user experience

Cookies used on this Site fall into two categories: necessary cookies and analytics cookies.

For more information, please see our Cookie Policy.

7. Third-Party Services

We may use third-party services, including:

  • Webflow (website hosting)
  • Jotform (secure form processing, including HIPAA-compliant forms)
  • Google Analytics (traffic analysis)
  • Google Maps (station locations and directions)
  • Google Search Console and Microsoft Webmaster Tools (search performance)
  • Vimeo and YouTube (video content)
  • Stripe (payment processing)
  • Google reCAPTCHA (spam prevention)

These third parties may collect data in accordance with their own privacy policies.

8. Payments

Payments made through the Site are processed securely by Stripe, a third-party payment processor. We do not store payment card information on our servers.

9. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law.

Employment application materials are retained in accordance with applicable federal and state recordkeeping requirements. Patient care and billing records are retained according to Illinois requirements for emergency medical services records. Those records are governed by our Notice of Privacy Practices rather than this policy.

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information.

No system is completely secure, and we cannot guarantee absolute security. If a breach affecting personal information occurs, we will notify affected individuals as required by the Illinois Personal Information Protection Act and other applicable law.

11. Your Rights and Choices

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion
  • Limit or object to certain processing
  • Opt out of analytics tracking through your cookie preferences

Rights regarding Protected Health Information, including the right to access and amend your medical records and to receive an accounting of disclosures, are described in our Notice of Privacy Practices rather than in this policy.

To make a request, contact us using the information in Section 15.

12. Children's Privacy

This Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children through this website. This does not limit our ability to provide emergency medical care and transport to patients of any age.

13. External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

15. Contact Information

If you have questions about this Privacy Policy, please contact us:

Stark County Ambulance
331 Market St
Galva, IL 61434
(844) 722-7367